Rubbish Removal Pimlico Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Pimlico provides rubbish removal, waste clearance and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company", "we", "us" and "our" means Rubbish Removal Pimlico, the provider of waste collection and removal services.
1.2 "Customer", "you" and "your" means the person, business, or organisation requesting or using our services.
1.3 "Services" means rubbish removal, waste collection, house clearance, office clearance, garden waste removal, and any related services supplied by us.
1.4 "Booking" means any request by you for the provision of services which is accepted by us.
1.5 "Site" means the address or location where the services are to be carried out.
2. Scope of Services
2.1 We provide waste collection and rubbish removal services for domestic, commercial and other premises, subject to applicable laws and regulations.
2.2 The specific services, including the type and approximate volume of waste to be collected, are as described in your booking confirmation or as agreed on site before work begins.
2.3 We reserve the right to refuse to remove any items that, in our reasonable opinion, are hazardous, prohibited by law, or not accurately described at the time of booking.
3. Booking Process
3.1 You may request a booking by telephone, email, or through our online enquiry channels where available.
3.2 When making a booking, you must provide accurate and complete information, including:
(a) Your full name and contact details;
(b) The full address of the site and any access details;
(c) The nature, type and estimated quantity of waste to be collected;
(d) Any special access requirements, parking restrictions, or site conditions.
3.3 Any quotation provided prior to visiting the site is based on the information you supply. If the actual waste or conditions at the site differ from the information provided, we may amend the price accordingly before starting work.
3.4 A booking is only confirmed when we explicitly accept it and provide a booking confirmation with the agreed date or time window for the service. We may decline a booking at our discretion.
3.5 Time and date for attendance are given in good faith but are not guaranteed. We will use reasonable efforts to attend within the agreed time window, but we shall not be liable for delays caused by traffic, weather, access issues, or other circumstances beyond our reasonable control.
4. Access and Site Requirements
4.1 You must ensure that we have safe and suitable access to the site at the agreed time, including any necessary keys, access codes, permits or authorisations.
4.2 You are responsible for providing information about any known risks, hazards, or fragile structures at the site, including limited access points, uneven ground, or restricted parking.
4.3 If we are unable to gain access to the site, or if the site is unsafe for our staff to work, we may cancel or postpone the service and may charge a call-out or cancellation fee as set out in these terms.
4.4 You are responsible for ensuring that any items to be collected are clearly identified and that we are not instructed to remove items that should not be taken. We accept no liability for the removal of items where we have relied on your instructions or on-site representative.
5. Pricing and Quotations
5.1 Prices are generally based on the volume and type of waste, the weight where relevant, the labour required, and any additional services requested.
5.2 Any price indications given before site attendance are estimates only and are not binding until confirmed on site following assessment of the actual waste and conditions.
5.3 If, on arrival, the waste volume or nature differs from that described, or access is significantly more difficult than stated, we may revise the price. You will be informed of any change before work commences and may choose to accept the revised price or decline the service. If you decline, a call-out fee may apply to cover our costs.
5.4 All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT, as stated at the time of booking. You are responsible for checking whether VAT applies to your booking.
6. Payments
6.1 Payment is due in full on completion of the service unless otherwise agreed in writing before the booking.
6.2 We accept common payment methods such as debit or credit card, bank transfer and cash, subject to availability and prior agreement.
6.3 For business customers, we may offer account facilities subject to credit checks and separate written terms. Where credit terms are agreed, invoices are payable within the timeframe specified on the invoice.
6.4 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, accruing daily from the date payment becomes due until the date it is received in full.
6.5 We reserve the right to recover any reasonable costs incurred in pursuing overdue sums, including legal fees and collection agency charges.
7. Cancellations and Amendments
7.1 You may cancel or amend a booking by contacting us using the details provided in your booking confirmation.
7.2 If you cancel more than 24 hours before the scheduled attendance time, no cancellation fee will usually be charged.
7.3 If you cancel within 24 hours of the scheduled attendance time, or if we attend the site and are unable to carry out the service due to lack of access, unsafe conditions, or incorrect information, we may charge a cancellation or call-out fee to cover our costs.
7.4 We may cancel or reschedule a booking at any time due to reasons beyond our reasonable control, including staff illness, vehicle breakdown, severe weather, or legal restrictions affecting waste collection. We will notify you as soon as reasonably practicable and, where possible, offer an alternative date or time.
8. Customer Obligations
8.1 You warrant that you are the owner of the items and waste to be removed or that you have full authority from the owner to request their removal.
8.2 You must not include in the waste any items that are unlawful to transport or dispose of, including certain hazardous or controlled materials, unless we have expressly agreed in writing to handle them and they are packaged and declared as required by law.
8.3 You must ensure that any parking fees, permits, or access charges at or near the site are arranged and paid where necessary, unless we have expressly agreed otherwise.
8.4 You must cooperate with our staff, provide any information reasonably requested, and ensure that any children, pets, or other persons at the site do not interfere with the safe performance of our services.
9. Waste Regulations and Environmental Compliance
9.1 We operate in accordance with applicable UK waste management legislation and guidance, including regulations concerning duty of care, transport and disposal of controlled waste.
9.2 All waste collected by us will be transported to and disposed of or recycled at licensed facilities wherever practicable. We aim to minimise landfill use by segregating and recycling suitable materials where facilities allow.
9.3 If required, we may issue waste transfer documentation detailing the type of waste, its quantity, and the destination facility. You must retain any such documentation where required by law.
9.4 You must not request us to dispose of waste illegally or in a manner that breaches environmental regulations. If we become aware of any such request or activity, we may cancel the service immediately and may notify relevant authorities.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing our services. However, our liability to you is subject to the limitations set out in this clause.
10.2 We shall not be liable for any loss or damage arising from inaccurate or incomplete information you supply, including where items are removed based on your instructions or those of your representative on site.
10.3 We shall not be liable for any pre-existing damage to property or items at the site, or for normal wear, tear or scuffs that may reasonably occur when removing bulky items or waste, provided we act with reasonable care.
10.4 If damage to property occurs as a direct result of our negligence, you must notify us in writing as soon as reasonably practicable and, in any event, within 7 days of the service. We may require reasonable evidence, including photographs and access for inspection.
10.5 Our total liability arising out of or in connection with any single service, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable for that service, except where liability cannot legally be limited.
10.6 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
10.7 We shall not be liable for any indirect, consequential or economic loss, loss of profits, loss of business, or loss of goodwill arising out of or in connection with the provision of our services.
11. Insurance
11.1 We maintain insurance cover appropriate to the nature of our rubbish removal services, including public liability insurance, subject to the terms, conditions and exclusions of the relevant policies.
11.2 You are responsible for arranging any additional insurance you consider necessary in respect of your property, business interruption or other risks.
12. Complaints and Disputes
12.1 If you are dissatisfied with any aspect of our service, you should contact us as soon as possible, providing full details of your complaint.
12.2 We will investigate your complaint and aim to respond within a reasonable timeframe. You agree to give us a fair opportunity to investigate and, where appropriate, to rectify any issue.
12.3 If a dispute arises that cannot be resolved directly between us, either party may consider seeking advice from a suitable alternative dispute resolution body, although this does not restrict your right to pursue court proceedings.
13. Data Protection and Privacy
13.1 We collect and use personal information in order to manage bookings, deliver services, process payments, and handle enquiries and complaints.
13.2 We will handle your personal data in accordance with applicable data protection laws in the UK and only retain it for as long as is reasonably necessary for the purposes for which it was collected.
13.3 You are responsible for ensuring that any personal data you provide to us about third parties is supplied lawfully and that those individuals have been informed where required.
14. Force Majeure
14.1 We shall not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control.
14.2 Such events may include, but are not limited to, extreme weather, strikes, industrial disputes, road closures, accidents, public health restrictions, or failure of utilities or transport networks.
15. Variation of Terms
15.1 We reserve the right to amend these Terms and Conditions from time to time. Any changes will apply to services booked after the date on which the revised terms are published or otherwise notified to you.
15.2 The Terms and Conditions in force at the time of your booking will apply to that booking, unless we agree in writing to apply updated terms.
16. Severability
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish removal and waste collection services.
By placing a booking with Rubbish Removal Pimlico, you confirm that you have read, understood and agree to these Terms and Conditions.
