Privacy Policy for Rubbish Removal Pimlico

This Privacy Policy explains how Rubbish Removal Pimlico collects, uses, stores and protects personal data relating to our rubbish removal and associated services. It applies to all Rubbish Removal Pimlico customers and prospective customers within our service area, as well as visitors who contact us to enquire about our services.

Rubbish Removal Pimlico is committed to respecting your privacy and protecting your personal data in accordance with the UK General Data Protection Regulation and applicable data protection laws. This Privacy Policy sets out the types of information we collect, the lawful bases on which we process it, how long we keep it, who we share it with, and the rights you have in relation to your personal data.

Data Controller and Contact Details

The data controller responsible for your personal data is Rubbish Removal Pimlico. If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our main contact channels, clearly stating that your query relates to data protection or privacy.

Scope of this Privacy Policy

This Privacy Policy applies to personal data collected and processed by Rubbish Removal Pimlico in the context of:

Providing rubbish removal and related services to residential and commercial customers within our service area, responding to enquiries about our services, managing bookings and appointments, issuing quotes and invoices, processing payments, and maintaining records necessary for the operation of our business, legal compliance, and customer support.

By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, title, address, email address, telephone number, and any other contact details you choose to provide when you communicate with us. Service and booking information: service address, access details, photographs or descriptions of waste items where you provide them, preferred dates and times for collection, details of any special requirements or instructions. Transaction and billing information: records of services provided, invoices, payment amounts, payment status, and basic payment method details. We do not store full payment card details. Communication records: records of correspondence and communications between you and us, including telephone calls where logged, emails, and messages sent through enquiry forms or other contact methods. Technical and usage information: basic technical information such as your IP address and general device or browser details that may be collected when you interact with our online services, where applicable.

We only collect the personal data that is necessary for the purposes described in this Privacy Policy.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, contact form, or other communication channels to request information, a quote, or a booking; when you confirm a booking or enter into a contract for services with us; when you provide information during the provision of services, including on site at the service address; and when you respond to our communications, provide feedback, or request support.

We may also collect personal data from third parties where lawful, such as referrals from partners or platforms where you have requested services from us, or publicly available sources where we need to verify certain details for legitimate business or legal reasons.

Lawful Bases for Processing

We process your personal data on one or more of the following lawful bases:

Contract: where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract. This includes arranging and providing our rubbish removal services, preparing quotes, and managing bookings. Legal obligation: where we need to comply with legal or regulatory obligations, such as record keeping, tax, accounting, and waste management regulations. Legitimate interests: where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our services, handling enquiries and complaints, preventing fraud and misuse of our services, and maintaining appropriate business records. Consent: where you have given your explicit consent for a specific purpose, for example, where required for certain types of optional marketing communications. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries, provide information about our services, and issue quotes. To set up, manage, and fulfil bookings and contracts, including arranging site visits and collections. To process payments, issue invoices, and maintain financial and accounting records. To communicate with you about your bookings, changes to services, and any relevant updates or notices. To manage customer service, handle complaints, and resolve disputes. To comply with legal obligations, regulatory requirements, and requests from authorities where we are legally required to do so. To protect our business, our staff, and our customers, including preventing fraud or misuse of our services. To improve our services and internal processes, including analysing aggregated and anonymised operational information where possible.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting, or reporting requirements.

In general, we will retain information linked to your service history and invoices for at least the minimum period required under tax and accounting laws. Enquiry communications that do not lead to a booking may be kept for a shorter period, only as long as needed for follow up and routine business purposes. In some cases, we may retain data for a longer period if needed in connection with a legal claim or investigation, or to comply with a legal obligation.

When personal data is no longer required, we will securely delete or anonymise it.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

Payment processing providers that handle card or electronic payments. IT and system support providers that host or maintain our business systems and communication tools. Accountants and professional advisers who assist us with our legal and financial obligations. Customer management or booking system providers where we use such tools to manage appointments and records.

These processors may only process your personal data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect your data.

We may also share your data with third parties acting as separate controllers where necessary, such as regulators, law enforcement bodies, or authorities where required by law, or where necessary to protect our rights or the rights of others. We do not sell your personal data.

International Transfers

If any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, such as using standard contractual clauses or relying on adequacy decisions where applicable.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and regular review of our security practices.

While we work to protect your personal data, no transmission of information via the internet or any storage system can be guaranteed as completely secure. You are responsible for keeping any passwords or access codes you use to communicate with us safe and confidential.

Your Data Protection Rights

Subject to certain conditions and exemptions, you have the following rights in relation to your personal data:

Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data. Right to rectification: you can request that inaccurate or incomplete personal data about you is corrected. Right to erasure: you can request that we delete your personal data where there is no good reason for us continuing to process it, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it. Right to restriction: you can request that we restrict the processing of your personal data in certain circumstances, such as while we consider a request to rectify or object. Right to object: you can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or where processing is required for legal claims. Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible. Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using our main contact details, clearly indicating that your request relates to your data protection rights. We may need to verify your identity before responding to your request. We aim to respond within the timeframes required by law.

Complaints

If you are unhappy with how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or improvements in how we communicate information. Any updates will be effective from the date of publication. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.